Features & settings
All articles in this section
User types in Friday Pulse
Discover the difference between Admin, Analyst, Senior leader and Participant users.
Reporting features in Friday
Find out more about the Reports available in Friday
Changing the Account Owner
Find out how to change your Friday Pulse Account owner
How the scoring works
Find out what the colours mean in your responses and results, as well as how your results are calculated.
Connecting Friday to Slack
Learn how to turn your Friday Slack integration on.
Adding a new user
Learn how to add a small number of new users to your user list.
Updating an existing user’s details
Find out how to update one of your user's details on Friday.
Response scales
Why we use a 5-point scale and the science behind these scales.
Setting Timezones in your Friday account
Set timezones so your users get their Friday invitation email at the right time for them.
Understanding your Participation report
Find out how your response rates are calculated
Adding more detail to your user list by import
Learn how to update multiple users with more detail by importing your user list.
Changing your benchmark selections
Benchmarks are available for eight locations, 14 sectors and a range of organizational sizes.
Using your response rate data
How to make best use of response rate data
Filtering your results in Friday Pulse
Set up your user list to explore your results and dig in to the data.
Resetting a users responses
Admins can reset a users most recent responses quickly and easily within Friday
Setting user permissions
Learn how to set user's access permissions in Friday.
Seeing your results by age and tenure
How to see how your colleagues are feeling by age and length of employment.
How to allow Participant users visibility to other team and group results
Sometimes particular users need to be able to see the results of teams they are not “in”. This visibility can be given using the Manager of and Access to functions.
Identifying which of your scores have improved
Explore how your culture is changing with the Improvement tab on your Reports Overview page
When a change in score is a significant change
Explore how your culture is changing with the Improvement tab on your Reports Overview page
Custom Attributes groups in Friday
See scores of groups of users by the characteristics most relevant to your organization.
Your Impact Report
Pinpoint where to take action to improve happiness in your team and organization
About our benchmark variables
We offer three options for benchmarking your organization’s happiness and key drivers of happiness: Country, Sector and Company size.
Tag groups in Friday Pulse
Use Tags to see results by certain characteristics that some but not all of your users have.
How is your benchmark calculated
The Benchmarks in Friday have been calculated from our large research data set.
Adding and editing Locations
Use locations to track feeling in these areas and make sure users are sent emails at the right time.
Common user list issues
The most common user list problems we come across and how to quickly sort them...
Why don't percentages always add up to 100%?
Results are rounded to the nearest whole number and so, if you add up the percentage scores, sometimes this will mean that will not quite add up to 100%.
Your Resilience Report
Friday’s Resilience report helps Admins, Senior leaders and Analysts to monitor how teams are coping and lend extra support when needed.
Changing when your questions open and close
Make sure you have set your open and close times to work best for your and your colleagues.
Making regular updates to your user list via import
It’s a good idea to keep your user list up to date, so that everyone who should be able to respond to Friday Pulse can, and everyone has the correct details.
Rolling out Friday Pulse to new teams
Here’s how to use our rollout feature when introducing large groups of new users to Friday Pulse.
Email delivery issues
Here are the steps to take if you see a notification in your Friday Pulse account that we couldn't deliver emails to some of your users.
Allowing users to update team and user details
Our Team Admin function allows you to let particular users keep teams and users up to date in specified teams, such as departments, without giving them access to the wider team structure.
MS Teams installation guide
A guide to walk you through setting up MS Teams App for your Friday Pulse account.
Pausing you Friday questions
Find out how to stop and restart your questions in Friday Pulse.