You can tailor your Friday Pulse open window to work best for your people after you launch.

We recommend keeping the participation window as short as possible while still giving everyone enough time to respond. You can make changes to the schedule in your Account Settings > Scheduler.

The options available depend on your account type – Pro (weekly measurement) or Essential (monthly measurement).

Friday Pulse Pro

Weekly questions

Open:

• This is when your questions start - when the first participation emails go out to users in their set time zone.
• You can choose to open questions on Thursdays or Fridays, on the hour between 04:00 and 23:00.

Close:

• This is when questions close for the week and users are encouraged to view the results.
• You can set the close for Mondays or Tuesdays, between 04:00 and 23:00.

Monthly questions included

You can choose here whether to include the additional questions that power the Risk report or not.

By default, these questions are not included monthly, however they are part of the quarterly questions. If you want to included these questions with your weekly questions once a month:

• Choose the week of the month they should be included – first, second, third, fourth or last. - These questions will then be included in your question flow that week when your weekly questions open on the Thursday/Friday.
• Note: Changing the week your monthly questions are included will also update the week your quarterly Culture Profile questions are included.

If you don’t have monthly activated on your Pro account yet, please email help@fridaypulse.com

Quarterly questions included

• The Culture Profile questions are included in your weekly question flow each quarter.
• If monthly questions are enabled, your quarterly questions will sync to the monthly schedule.
• You can see when these are scheduled on the Scheduler page.
• Admins will also receive reminders in the weeks leading up to the Culture Profile measure.

If you need to change the date your Culture Profile questions or the number of weeks these question are included with your weekly questions, please email help@fridaypulse.com.

Friday Pulse Essential

Monthly

Open Set when your monthly questions open:

• Choose the week of the month – first, second, third, fourth, or last
• Choose the day of that week
• Choose the time of that day

Close Set when your monthly questions close:

• Choose how many days you would like your questions to stay open
• Choose the time of day questions should close.

Quarterly questions included

• The quarterly Culture Profile questions are included in your monthly question flow every 3 months.
• You can see when these are scheduled on the Scheduler page.
• Admins will also receive reminders in the weeks leading up to the Culture Profile measure.

If you need to change the date your Culture Profile questions are included with your monthly questions please email help@fridaypulse.com.

Troubleshooting

The best time to change your open and/or close times is when your questions are closed.

Open time:

• You can change the open time while questions are closed, up to one hour before the scheduled open time.
• If you want questions to open earlier, you must do this at least one hour before the new time.

Close time:

• You can change your Close time up to one hour before they are due to open or up to one hour before they are due to close..
• If you want your questions to close earlier you must do so at least one hour before the new close time.

Multiple time zones

Note, if you have multiple locations with different time zones in your account, the occasions when you will be able to make changes to your Open and Close times will be restricted by when questions first open open in your earliest time zone and and last close in your latest time zone.