We recommend you set the window your questions will be open to be as short as possible, while still allowing all of your users enough time to participate in Friday each week.

Changing your open and close times

Admins can change these open and close times in the Scheduler in Account Settings (accessed via their name at the top right of Friday when logged in).

Questions Open

This is the time your question start - when the first email to participate in Friday each week will be sent to users in their set time zone. Open can be set to be either Thursdays or Fridays, between 08:00 and 21:00.

Questions Close

This is the time your question end - when Friday will close for the week and everyone will receive an email in their set time zone encouraging them to take a look at the results. Close can be set to be either Mondays or Tuesdays, between 08:00 and 21:00.

Troubleshooting

There are a few instances when you will not be able to change your Open and/or Close time.

Open time:

• You can change your Open time when your questions are closed, up to an hour before they are due to open.
• If you would like to bring your Open time earlier, you will need do this at least an hour before you would like your questions to open.

Close time:

• You can change your Close time either when your questions are closed, up to an hour before they are due to open; or once they are open, up to an hour before the set Close time.
• If you would like to bring your Close time earlier while your questions are open, you will need do this at least an hour before you would like your questions to close.

Multiple time zones

Remember that if you have multiple locations with different time zones in your account, the occasions whenyou will be able to make changes to your Open and Close times will be restricted by when questions open and close in the earliest and latest time zones.