Features & settings
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Reporting features in Friday
Find out more about the Reports available in Friday
User types in Friday Pulse
Discover the difference between Admins, Analysts, Senior leaders and Participants.
Changing the Account Owner
Find out how to change your Friday Pulse Account owner
How the scoring works
Find out what the colours mean in your responses and results, as well as how your results are calculated.
Adding a new user
Learn how to add a small number of new users to your user list.
Connecting Friday to Slack
Learn how to turn your Friday Slack integration on.
Response scales
Why we use a 5-point scale and the science behind these scales.
Updating an existing user’s details
Find out how to update one of your user's details on Friday.
Understanding your Participation report
Find out how your response rates are calculated
Adding more detail to your user list by import
Learn how to update multiple users with more detail by importing your user list.
Setting Timezones in your Friday account
Set timezones so your users get their Friday invitation email at the right time for them.
Using your response rate data
How to make best use of response rate data
Changing your benchmark selections
Benchmarks are available for eight locations, 14 sectors and a range of organizational sizes.
Resetting a users responses
Admins can reset a users most recent responses quickly and easily within Friday
Filtering your results in Friday Pulse
Set up your user list to explore your results and dig in to the data.
Setting user permissions
Learn how to set user's access permissions in Friday.
Seeing your results by age and tenure
How to see how your colleagues are feeling by age and length of employment.
Giving users access to a groups results
Use our "Access to" feature to give users access to results for a Team they are not in, or results for another group of users in your account.
Identifying which of your scores have improved
Explore how your culture is changing with the Improvement tab on your Reports Overview page
When a change in score is a significant change
Explore how your culture is changing with the Improvement tab on your Reports Overview page
Your Impact Report
Pinpoint where to take action to improve happiness in your team and organization
Custom Attributes groups in Friday
See scores of groups of users by the characteristics most relevant to your organization.
Tag groups in Friday Pulse
Use Tags to see results by certain characteristics that some but not all of your users have.
About our benchmark variables
We offer three options for benchmarking your organization’s happiness and key drivers of happiness: Country, Sector and Company size.
How is your benchmark calculated
The Benchmarks in Friday have been calculated from our large research data set.
Adding and editing Locations
Use locations to track feeling in these areas and make sure users are sent emails at the right time.
Common user list issues
The most common user list problems we come across and how to quickly sort them...
Why don't percentages always add up to 100%?
Results are rounded to the nearest whole number and so, if you add up the percentage scores, sometimes this will mean that will not quite add up to 100%.
Pausing you Friday questions
Find out how to stop and restart your questions in Friday Pulse.
Rolling out Friday Pulse to new teams
Here’s how to use our rollout feature when introducing large groups of new users to Friday Pulse.
Your Resilience Report
Friday’s Resilience report helps Admins, Senior leaders and Analysts to monitor how teams are coping and lend extra support when needed.
Email delivery issues
Here are the steps to take if you see a notification in your Friday Pulse account that we couldn't deliver emails to some of your users.
Changing when your questions open and close
Make sure you have set your open and close times to work best for your and your colleagues.