Changing the Account Owner

Find out how to change your Friday Pulse Account owner

User types in Friday Pulse

Discover the difference between Admin, Analyst, Senior leader and Participant users.

Reporting features in Friday Pulse

The reports in Friday Pulse are designed to help you analyze and act on your Happiness and Culture Profile data.

Essential steps to make sure emails from Friday Pulse reach everyone

Learn about using allowlisting to make sure emails from Friday don't get blocked.

Adding a new user

Learn how to add a small number of new users to your user list.

Connecting Friday Pulse to Slack

Learn how to turn your Friday Pulse Slack integration on.

Importing your users for the first time

How to import your user lists.

Updating an existing user’s details

Find out how to update one of your user's details on Friday Pulse.

Logging in to Friday Pulse

Logging in to Friday Pulse is kept safe and secure using unique links to your personal Friday Pulse account.

Your account settings

In the Account settings, account admins can change the account name, logo, time zone, country and open and close times

Adding more detail to your user list by import

Learn how to update multiple users with more detail by importing your user list.

Setting Timezones in your Friday Pulse account

Set timezones so your users get their Friday Pulse invitation email at the right time for them.

Changing your benchmark selections

Benchmarks are available for eight locations, 14 sectors and a range of organizational sizes.

Resetting a users responses

Admins can reset a users most recent responses quickly and easily within Friday Pulse

Seeing your results by age and tenure

How to see how your colleagues are feeling by age and length of employment.

Setting user permissions

Learn how to set user's access permissions in Friday Pulse.

How to allow Participant users visibility to other team and group results

Sometimes particular users need to be able to see the results of teams they are not “in”. This visibility can be given using the Manager of and Access to functions.

Custom Attributes groups in Friday Pulse

See scores of groups of users by the characteristics most relevant to your organization.

Tag groups in Friday Pulse

Use Tags to see results by certain characteristics that some but not all of your users have.

About our benchmark variables

We offer three options for benchmarking your organization’s happiness and key drivers of happiness: Country, Sector and Company size.

Supported web browsers

Find out which web browsers are fully supported by Friday Pulse.

Adding and editing Locations

Use locations to track feeling in these areas and make sure users are sent emails at the right time.

Common user list issues

The most common user list problems we come across and how to quickly sort them...

MS Teams installation guide

A guide to walk you through setting up MS Teams App for your Friday Pulse account.

Rolling out Friday Pulse to new teams

Here’s how to use our rollout feature when introducing large groups of new users to Friday Pulse.

Deciding who should be invited to participate in Friday Pulse

Friday Pulse works best when everyone can take part.

Allowing users to update team and user details

Our Team Admin function allows you to let particular users keep teams and users up to date in specified teams, such as departments, without giving them access to the wider team structure.

Making regular updates to your user list via import

It’s a good idea to keep your user list up to date, so that everyone who should be able to respond to Friday Pulse can, and everyone has the correct details.

Email delivery issues

Here are the steps to take if you see a notification in your Friday Pulse account that we couldn't deliver emails to some of your users.

How to cancel your Friday Pulse account

We’ll be sad to see you go, but we understand that sometimes clients need to stop using Friday Pulse.

How charging works at Friday Pulse

Understand how billing works for monthly and annual plans, including how changing user numbers affect what you pay.

Pausing you Friday Pulse questions

Find out how to stop and restart your questions in Friday Pulse.

Changing when your questions open and close

Set your open and close times to match how work happens across your group, department or organisation – so everyone has the opportunity to take part.