Monthly billing

If you are on a monthly plan, you are charged at the end of each month your account is live on the platform.

Your invoice is based on the maximum number of users in your account during that month. This is determined by the maximum number of users listed on your People page at any point in that billing period.

Because billing is in arrears, this means:

• You are charged after that month has ended
• Your final charge will be made after you cancel, covering a full month

This approach ensures you are billed accurately based on actual user numbers each month. The account owner is notified each month when payment is made, or if any updates are needed to card details.

Billing contacts can also be added by the Account Owner on the Account Settings > Billing page.

Annual billing

If you are on an annual plan, you agree on a maximum number of users at the start of your contract. You are then invoiced for this amount upfront for the year.

If your organization grows beyond this agreed number:

• The platform automatically tracks any additional users
• You are charged for those extra users at the standard monthly rate
• Additional user charges are typically invoiced in arrears every few months

Invoices are sent to the account owner. If you would like invoices to be sent to another user or billing address as well, let the team know by emailing help@fridaypulse.com.

Switching to annual billing

If you are currently paying monthly and would like to see what discount you could get with annual pricing, please contact help@fridaypulse.com to find out more.