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A strong response rate gives you a clearer picture of how your team is doing. While it’s unlikely you’ll hear from everyone every time, you can still gather meaningful insights with each mpulse measure.
Consistency is key — regular input from a solid portion of your team builds a dependable picture over time.
We’ve found that strong, consistent response rates are more likely when teams meet after every pulse measure — whether that’s weekly or monthly.
Remember: It can be tempting to delay conversations until you have a "good" response rate, but it’s more effective to meet as soon as possible after each pulse.
Ask teams to use the Presentation view to guide their team discussion, even if no Happiness score is available for that week/month. When people know their responses will be reviewed and talked about regularly, they’re more likely to see the value in responding each time.
Every team is different. Some see a typical response rate around 85%, while others may start closer to 60% and work to improve it gradually. It’s helpful to track your team’s average and watch for any spikes or dips so that you can use the knowledge of what was behind the higher or lower participation to help build and maintain good response rates.
Participation can drop for all kinds of reasons — holidays, shift patterns, part-time schedules, and travel can all play a part.
To support better participation:
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