To get Friday Pulse off to a great start, you’ll want to share the benefits of using Friday Pulse - for the organization and for individuals – with your organization’s Senior Leaders. It’s useful to also let them know key dates – such as when communications will be sent and your launch date - plus the reports they will have access to, showing the Happiness & Culture Profile results.
From: Kelly Kapoor
Subject: Looking after team morale and performance at Dunder Mifflin
Date: 16 September 2019 at 12:03:56 BST
To: Leadership Group members
We’re going to start working with Friday Pulse to measure and sustain happiness at Dunder Mifflin.
For the first time we will have a number to report on which captures the health of our culture – and which reliably predicts 28% rise in team productivity, a 4x improvement in retention and a 3x increase in creativity.
Friday Pulse measures happiness weekly and the key drivers of happiness quarterly. The platform supports teams to look after happiness at work, without taking up a lot of business time.
Individual scores are kept anonymous, while how their team is doing and how the organization as a whole is faring is presented back to everyone. This means everyone is safe to answer honestly while setting a clear expectation that happiness is something teams can influence.
What does this mean for you? You have an important role to play – both in terms of championing Friday Pulse participation, and in reviewing and acting on patterns and issues surfacing in the data.
What will happen next?
The launch measure will give us our first Happiness KPI and a baseline Culture Profile for the organization (a PDF of our Culture Profile results will be available). A small group will discuss these results with a Friday Pulse Coach. Then we all Senior leaders will meet on Thursday 17 October.
The opportunity to answer questions on our weekly happiness and experience at work will continue each week, opening on Fridays at 12pm and closing on Mondays at 2pm. Friday Pulse supports teams with a focused results presentation of their weekly experience at work, which has been designed to guide quick team discussions, build from what’s working, and come up with actions each week.
If you have any further questions, please let me know.
Thanks – and please champion participation in Friday Pulse with your direct reports!
Kelly KELLY KAPOOR HR Director | Dunder Mifflin