To access your Account Settings, simply log in to your Friday Pulse account, click on your organization name in the top right of the page and then click on "Account settings" from the dropdown.

Profile

Logo

Click on the logo image to upload your logo or simply drag and drop your logo across.

Account name

This shows up in the invitation emails each week and when your users are logged in so it's a good idea to choose something that is meaningful to your team or organization, but also to keep it short.

Timezone

This is your default timezone and makes sure the invitation emails and when Friday Pulse questions open and close happen at the right time for you. We recommend you choose the timezone that works for the majority of your teams or users, or where your head office is. If needed, you can set other timezones, for users in different timezones, in "Locations".

Country

Your default country. Most likely your head office location.

Benchmarks: Country, Sector and Organization size

The country, sector and whole organization size most relevant to benchmark your scores against our research data. Read more on selecting your benchmarks.

Settings

Features

Here you can choose who can see individual Notes: the Thank yous, Celebrations, Frustrations and Ideas. By default this is set so only members of the same team can see these Notes, but it can be set so the Notes are visibile to all users across the organization.

Minimum report size

By default, three or more people from a team or group must have responded for the average scores to be shown. It is possible to increase this minimum if you prefer even stronger anonymity.

Scheduler

Your Scheduler settings depend on which account type you are on; Pro, Essential or Classic.

Pro

• Weekly, questions open: Choose a day - Thursday or Friday - and time as late as possible in the week that will still capture as many people as possible. Any changes should be made when questions are closed, up to an hour before questions are due to open.
• Weekly, questions close: Leave Friday Pulse open no longer than necessary. It can be set to be either Mondays or Tuesdays, between 4am and 11pm in your set timezone. When questions close, all users will be sent a message encouraging them to look at the results. Any changes should be made when questions are closed, or up to an hour before questions are due to close.
• You'll notice there are no reminder time settings - these are handled automatically, depending on your Open and Close settings.
• Monthly, week included: If enabled on your account, select the week of the month to include the monthly questions that power the Risk report. Changes should be made when questions (including weekly questions) are closed.
• Quarterly, Culture Profile: Shows the date of your next full Culture Profile measure. If you need to change the date of this, please email help@fridaypulse.com
• Quarterly, Culture Profile duration: This shows the number of weeks over which your Culture Profile questions will be included with your weekly questions. By default this is one week. If this is set for two / three weeks, users who do not respond to these questions in an earlier week will have the opportunity to answer them one of the following weeks. If you would like to change the number of weeks the Culture Profile questions are included with your weekly questions, please email help@fridaypulse.com

Essential

• Monthly, questions open: Choose the week, day of the week and time you would like your questions to open each month. Any changes should be made when questions are closed, up to an hour before questions are due to open.
• Monthly, questions open for: Set the number of days you would like your questions to be open for and the time they should close. Choose an open window that is as short as possible while still giving everyone an opportunity to respond. Any changes should be made when questions are closed, or up to an hour before questions are due to close.
• You'll notice there are no reminder time settings - these are handled automatically, depending on your Open and Close settings.
• Quarterly, Culture Profile: Shows the date of your next full Culture Profile measure. If you need to change the date of this, please email help@fridaypulse.com

Classic

• When your questions are open, you can send reminders and close questions early on your Scheduler page.
• When questions are closed, please get in touch to set up the scheduler for your next Friday Pulse survey.

Pause questions

You can switch the pause on to temporarily stop all your users receiving Friday Pulse emails. For instance, you might want to do this over a festive period when you know a lot of users will be off. Once you're ready to start using Friday Pulse again, just log in and switch the pause off again.

Onboarding

Here you can see the message sent to users when you first start using Friday Pulse. Find out more about personalizing the invitation message

If you have our Rollout feature turned on, this is the message that will be sent to all new users on your account

Welcome message

This is the message that was included in the invitation email from your "Face of Friday".

Face of Friday

Choose the user who the welcome message will come from. Remember to add their picture in the People area of Friday

Send a test email

Use this button to send test emails to yourself.

Billing

Account type

• Shows you how many user licences you have in total and your account type.
• Shows current and previous invoices.
• If you pay monthly by credit card, you can change the card used.
• Allows the Account owner to cancel the account.
• Enables you to add another user non-Admin to be able to see the Billing page, as a Billing contact.

Integrations

Slack

Here you can set up your Slack integration to receive participation invitations and reminders directly in Slack, as well as get a results overview and add notes from within your workstation. Read more about connecting your Friday account to Slack.

Microsoft Teams

A beta MS Teams integration is available for testing. If you would be interested in testing the integration, please contact the Friday Pulse team at help@fridaypulse.com