Set up a regular meeting each week/month to take place as soon after your questions close as possible, or add an agenda item to an existing team meeting to talk through your results together.

Meet to reflect on pulse results weekly or monthly, following the rhythm your pulse questions are asked - to build on what's working and act on what's not, together.

10 minutes can be enough to discuss these results weekly/monthly, but if you can spare 30 minutes, that’s even better!

Friday Pulse provides a Presentation to guide your results conversation. Just select your Team results on the Dashboard and then click “View Presentation”. The presentation has been specifically designed to guide your results conversations in the most effective way.

Deepening the discussion

• If scores are continually low or OK but it’s not clear why, try flipping things and discussing what a 4 or a 5 week would look like. How can you work as a team to have more of those weeks?
• If you have low numbers of Celebrations shared, ask each member of the team to share something that went well last week – these can be really small and don’t even have to be work related
• If you feel there are Frustrations that are not being shared, be patient and continue to leave space for people to share – it can take people time to feel comfortable enough to articulate frustrations
• If needed, take discussions into 1:1s – don’t guess at what others might be scoring, but talk about what you think could be behind team scores

Low response rates or no scores?

Make sure you have this discussion whether you have a Happiness score or not. It’s obviously better when you have scores, but don’t let low participation stop you from holding the meeting - you can still use the presentation with no scores.